Have meaningful conversations with your customer service team

Struggling to come up with productive questions for your customer service 1:1s? This guide teaches you how to craft  questions that will turn your 1:1s into real conversations. Plus we'll give you 15 customer service-specific example questions (and follow-ups!) that you can start using right away.

Status updates can be done over email. Learn how to transform your 1:1s from run of the mill work updates into a valuable time to have constructive conversations with your customer service team.

Prioritize real conversations over status updates

We outline the "dos and don'ts" of how to create one-on-one questions that will result in a real, relationship building discussion — and not just a quick one word response. 

Prompt discussions, not responses

Backed by 3 years of research, we've come up with a set of customer service-specific questions that will get you started. We've also included follow up questions and responses you can use based on how your team members answer. 

Customer service-centric conversation guide

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