If you feel out of your depth when navigating conflict, consider turning to the experts: hostage negotiators. These professionals have mastered the art of defusing conflict when it’s literally life-or-death. In this episode Chris summarizes the topic and adds some insight as to how to use your one on ones to both mitigate conflict and deal with it as it happens.
Related blog post:Conflict Management Skills Managers Can Learn From Hostage Negotiators by Uptick
Book referred to in this episode:Never Split the Difference by Chris Voss
Want to learn more about how to have great 1:1’s? Check out our “Next Level 1:1s Course”
And if your reviews are terrible, as they often are, check out our new course, “How to Give a Great Performance Review”
You can follow Chris at @chriszaugg and Michael @jmichaelprobert
Let’s Talk Teams is a podcast by Uptick the one-on-one tool that helps managers and their team members change vague meetings into meaningful conversations.