Struggling to come up with productive questions for your one-on-ones with your customer service team? This guide teaches you how to craft questions that will turn your one-on-ones into real conversations. Plus we’ll give you 15 customer service-specific example questions (and follow-ups!) that you can start using right away.
✔ Move your one-on-ones away from status updates
✔ Have real conversations with your customer service team
✔ Prompt discussions instead of responses
✔ Lead a happier and more effective customer service team
“Uptick has completely transformed our one-on-ones by providing a user-friendly check-in platform that allows managers to stay attuned to their direct reports.”
Laura Forsell, Vice President, Programs & Operations, Special Olympics Arizona