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What we believe at Uptick directly influences what we create, how we relate our customers, and how we operate as a company. It’s important! So, we’re sharing it with you:
We believe that every person is created with a unique set of gifts and abilities, and that they deserve to work in a place that is fulfilling, safe, productive and encouraging. They should know what’s expected of them and should have the proper resources available to meet those expectations. A place to love and be loved. A place to serve and be served. A place to know and be known. A place that develops them, celebrates them and provides the platform for them to be their best selves doing their best work.
Instead of creating an “About Us” page, we thought we’d tell you the story of how all this got started!
A few years ago, we made the jump from annual reviews to more frequent 1:1s that helped us follow up on the specific projects each employee was responsible to complete. We setup monthly 1:1s and planned to have more ad-hoc catch-ups along the way to make sure everyone was growing personally, professionally and that the important things were being done. But the same things kept happening:
The urgent things bubbled to the top and demanded our focus while the important things – things that would make a tangible difference in our company – were always on our minds but never quite made it to the front burner. Setting up a process to dedicate investment into the high performers felt like a ton of work, and no one wanted to put a bunch of time into setting up a system that wouldn’t likely be used.
When it was time for evaluations, we would look back at the previous 3 months to see how employees performed on their assigned projects. We also evaluated how they were functioning as a team member. It didn’t take us long to realize it was crazy hard to think back on one week for one employee let alone 3 months (or 12.. yikes) for 10+ employees!
Taking notes in a Google Doc or Notepad or Post-Its just wasn’t sustainable and leds to realizations like this:
“Oh, that project got derailed 3 weeks ago? Did Jason tell me that? Should I have known that?”
Sure, we had developed a better methodology, but we realized what painfully obvious: we needed better tools
We had the same problem everyone else had – even though we have a CEO who was passionate about his staff! Keeping our managers and employees in sync was a nightmare. We set lofty goals and then let less important tasks distract us from the most important stuff. Or worse, we totally forgot about the important stuff. Then, we acted like we were surprised when we missed the mark.
To add to the agony, when performance reviews came around we gave vague, meaningless feedback that did nothing to improve this cycle of frustration. Nobody was happy. Employees felt like managers did’t know what they did (or what they were supposed to do), and managers felt like staff were underperforming.
Uptick has clarified the mess by reminding us about what is important.
We hope it will do the same for you, too! Our user-friendly process guides you through helping employees know what you expect of them, how obstacles can be addressed and how they can “win” every day at work. And in the end, you will have gathered real-time content that you can use during the review process to evaluate your staff and help them grow.
We created it because of our itch. We hope it scratches yours!
More than a profit. More than a product.
Keeping it real.
Transformation starts with us.
Living things grow.
Courage is a decision, not a feeling.
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