Chick-fil-A VP and author Mark Miller on getting out of the quicksand

Do you experience the feeling of swimming in quicksand as you deal with a million issues while leading your team? In this episode Chris and Chick-fil-A’s Vice President of High Performance Leadership walk through 4 key choices leaders can make that will be game changers for you and your team.
Start with the Long-Term in Mind
In this episode we discuss the best ways to build trust when managing a new team. If you take a “there’s a new sheriff in town” position you might make some headway in the short term, but if you want to build a healthy team built for the long run, you need different strategies.
Clarifying Expectations Before It’s a Problem
In this episode we discuss “The Illusion of Understanding”. “Does that make sense?” is often answered with a “Yep” even if there is very little understanding between two people, and it can submarine your best efforts to succeed in your business. Learn how to collaborate with your team to make sure expectations are crystal-clear.
How Trust and Truth Build a Great Team
Do you want to build a great team? In this episode Chris talks with Erik Johnson, the CFO of the Americas for Boardriders, Inc. talks about his journey to leadership, and how trust and truth are the key elements of building a great team.
Serving Your Team by Allowing Flexibility
Should employees be allowed to work off-site even if the long term policy of a company has been “8-5 at your desk”? Is an off-site employee working, or manipulating the system? The Uptick team explores the issues of productivity, transparency and most importantly, trust where it relates to flexibility in the workplace.

Meet the Hosts

Picture of Chris Zaugg

Chris Zaugg

Founder and President at Uptick

Picture of Michael Probert

Michael Probert

Founder and Growth at Uptick