Chick-fil-A VP and author Mark Miller on getting out of the quicksand

Do you experience the feeling of swimming in quicksand as you deal with a million issues while leading your team? In this episode Chris and Chick-fil-A’s Vice President of High Performance Leadership walk through 4 key choices leaders can make that will be game changers for you and your team.
When “what we’ve always done” doesn’t work anymore
Many of us build useful routines that help us accomplish our every day work. But we’ll also continue executing those routines long after they were actually effective. In this episode, Michael and Chris discuss the importance of revisiting those routines.
Share what you can when you can with who you can
How much should I share with my team when speculative conversations are happening “behind the scenes”? In this episode, Michael and Chris discuss what, when and with whom you can share important issues while they’re still in process.
It’s tempting to hire someone like me
We’ve been looking to hire some new people at Uptick, and we realized it’s easy to look for people we can easily relate to – people like….us! In this episode Michael and Chris talk about how that to build an effective team, we need people with a multitude of gifts, abilities and personality types to round things out.
People are smart. Be honest.
Sometimes managers feel like they’re actually helping their team members by keeping them from the raw truth. But people are smart, and they often figure it out anyway! Chris and Michael discuss how the truth is best coming straight from your mouth, and how being honest with your team builds trust.
Managing morale through missed deadlines
Most of us know what it’s like to have an important project with pre-determined deadlines. What happens to your team’s morale when those deadlines are missed, or extended over and over? In this episode, Michael and Chris discuss the delicate dance managers do to keep the fire alive and morale high when moving project deadlines.

Meet the Hosts

Picture of Chris Zaugg

Chris Zaugg

Founder and President at Uptick

Picture of Michael Probert

Michael Probert

Founder and Growth at Uptick